Loyalty programme terms and conditions

TERMS AND CONDITIONS OF THE LOYALTY PROGRAMME

„YOUR VIRTUAL BEEHIVE”

§ 1. General provisions

1. Definitions:

1. Organiser – Skarby Sp. z o.o., Skryhiczyn 70, 22-145 Skryhiczyn, Poland, KRS: 0001151135, BDO: 000707484, NIP: 5632460342, e–mail address: info@skarbyroztocza.com, telephone: 660850764

2. Virtual bees – discount points awarded under the rules specified
   in these Terms and Conditions, for purchases made in the Online Shop, hereinafter referred to as „Bees”,

3. Terms and Conditions – these loyalty programme terms and conditions „Your Virtual Beehive”,

4. Participant – a person who has registered an account in the Online Shop and a person who has agreed to participate in the Programme in another way,

5. Online Shop – an online shop run by the Organiser at https://www.skarbyroztocza.com,

6. Programme – the „Your Virtual Beehive” loyalty programme,

7. Products – products available in the Online Shop,

8. Contact form – a form made available in the Online Shop used, among others, by Participants to contact the Organiser,

9. Customer panel – a module available in the Online Shop indicating, among others, customer data and the value of virtual bees held.

2. The Programme begins on 1 April 2022 and lasts until further notice.

3. The Programme is organised on the territory of the Republic of Poland.
   
   

§ 2. Rules of participation in the „Your Virtual Beehive” loyalty programme

1. By registering in the Online Shop under the terms and conditions specified in its Terms and Conditions, the Participant simultaneously registers in the „Your Virtual Beehive” Programme run by the Organiser. The Participant joins the Programme upon accepting the terms and conditions of the Online Shop.

2. Any natural person who is at least 13 years old and has at least limited legal capacity may be a Participant in the Programme.

3. Upon registration in the Online Shop, the Participant receives access to the Customer Panel, in which the number of Virtual Bees assigned to the Participant is indicated.
   

4. Upon registration in the shop, the Participant joins the "Your Virtual Beehive" Programme and agrees to receive system notifications related to information about the number of Virtual Bees accumulated as well as their expiry date.
   
   

§ 3. Virtual bees

1. Participants receive Virtual Bees when purchasing Products, having previously logged into their customer account.

2. For every 2 PLN spent, the Participant receives 1 Virtual Bee, with a nominal value of 0,10 PLN to be used for exchange for Products. 

3. Bees are allocated to Participants based solely on the price of the purchased Products, excluding any shipping costs or other costs.

4. The obtained Bees remain valid for 12 months from the day of their acquisition. In the event that the collected Bees expire, their total number accumulated by the Participant will be reduced by the number of Bees that have expired.

5. The Participant may receive Bees only through purchases made via the Online Shop www.skarbyroztocza.com. In particular, the Participant does not receive Bees for purchases made using external online services (e.g. Allegro, Shopee, Erli) and in the brick-and-mortar shop, as well as via e-mail or telephone.

6. The loyalty programme is dedicated to retail customers. The Programme does not apply to orders placed by wholesale customers. Virtual Bees automatically assigned to a wholesale customer's account may be deducted and products resulting from the exchange may not be included in orders.

7. The Organiser reserves the right to exclude the possibility of receiving Bees as part of promotional campaigns conducted by the Organiser. In such cases, information about the lack of calculation of Bees will be posted by the Organiser in a prominent place on the website of the Online Shop.
   

8. Products resulting from the exchange of Virtual Bees will appear on the shopping list in the basket of the Online Shop with a symbolic price of 1,00 PLN due to accounting obligations.
   
   

§ 4. Use of Points

1. The collected Virtual Bees may be exchanged for Products by the Participant, after obtaining an appropriate number of them, in accordance with the conversion referred to in §3 para. 2 of these Terms and Conditions.

2. The exchange of collected Virtual Bees for Products can be made only and exclusively during an independent purchase in the Online Shop. The Product will appear on the shopping list in the basket with a symbolic price of 1,00 PLN due to accounting obligations.

3. In the event of an effective and lawful return of a Product purchased in the Online Shop for Virtual Bees, the Bees used will be returned to the account of the customer returning the Product.

4. In the event of a return of Products purchased in the Online Shop using Virtual Bees, as referred to in para. 2 above, the appropriate number of Virtual Bees will be returned to the Participant returning the goods.
   

5. In the event of cancellation of an order, the number of Virtual Bees in the Customer's account will be automatically reduced by the appropriate number of Virtual Bees corresponding to the cancelled order. The reduction in the number of Virtual Bees in the account may result from a lack of payment for the order, failure to collect the parcel from the courier (from a parcel locker), a return, or a complaint regarding the product.
   
   
6. Collected Virtual Bees cannot be transferred to another programme participant or exchanged for products other than those established and currently available in the Loyalty Programme.
   
   

§ 5. Complaints

1. Complaints or information about irregularities concerning the Programme may be reported by the Participant to the Organiser at the e-mail address: info@skarbyroztocza.com or telephone: 660850764.

2. The complaint notification should include the first name, last name, e-mail address, the order number it concerns, as well as a description of the observed irregularity or the justification for the complaint notification. 

3. The Organiser will consider the complaint within a period not exceeding 30 days from the date of its receipt by the Organiser.

4. The Participant will be notified of the outcome of the complaint procedure via e-mail or in another way enabling contact with the participant.
   
   

§ 6. Final provisions

1. These Terms and Conditions are supplemented by the terms and conditions of the Online Shop.

2. In matters not regulated by the above terms and conditions, the provisions of the Civil Code shall apply.

3. The Terms and Conditions are effective from 01.04.2022.